LOS HERVIDEROS
LOS HERVIDEROS
LANZAROTEGUIDES S.L
LANZAROTEGUIDES S.L

LEGAL WARNING

In compliance with article 10 of Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce (LSSICE), the identifying data of the company are presented below.

 

Social denomination:

LANZAROTEGUIDES

 

Tax identification number:

B-76169036

 

Registered office:

Calle Fray Luis de Leon 7 high right

35500 Arrecife de Lanzarote 

 

Email:

lanzaroteguides@gmail.com

 

Phone:

+34 928 805779

 

 

 

 

Data relating to the prior administrative authorization for the exercise of the activity:

Tourist intermediation granted by the Government of the Canary Islands I-0003467

 

 

Cancellation policy:

 

1. Penalty of 100% of the payment made for the reservation: If the reservation is canceled within 48 hours prior to the completion of the service. Counting these 48 hours, like the previous ones at the time of collection specified with the User.

 2. Penalty of 50% of the payment made for the reservation plus bank refund costs: if the cancellation is made within 72 hours prior to the scheduled collection time for the User.

3. In the case of failure to submit at the point and time specified by the User for the performance of the service, he will not be entitled to reimbursement of the amounts paid for the purpose previously for the service contracted.

   4. Excursion to Fuerteventura is essential to carry ID or passport in force, otherwise the excursion will not be possible.

 

 

Cancellations by the company Lanzaroteguides: The company has the right to make cancellations due to force majeure as well as weather alerts, lack of participants in the tour, etc. In this case, the company Lanzaroteguides will notify its customers and make the immediate repayment of the amount paid, should this be the case.

 

 

 Terms and Conditions:

We are not responsible for typographical errors, interruptions (due to temporary and / or partial server crashes or repairs, updates and maintenance of our website or other reasons), inaccurate, misleading or false information, or lack of information provided by third parties.

The User agrees to accept and respect the terms and conditions of purchase established by any provider with which the User chooses to contract through this Website, including, but not limited to, the payment of any accrued amount / s. s and the observance of all those rules and limitations regarding the availability of tariffs, products or services and if there are any, these will be revealed to the User on the screen before proceeding to the realization of the reservation.

Our services are solely for personal and non-commercial use. Therefore, it is not allowed to resell, perform deep-links, use, copy, monitor (for example, spider, scrape), display, download or reproduce the content, information, software, products or services available on our website. website for any commercial or competitive activity.

 

This website has been created by the company LANZAROTEGUIDES for informational purposes and for the personal use of users. Through this Legal Notice, it is intended to regulate the access and use of this website, as well as the relationship between the website and its users By accessing this website, the following terms and conditions are accepted: Access to this website is the sole responsibility of the users.

 

The simple access to this website does not imply any kind of commercial relationship between LANZAROTEGUIDES and the user.

 

The access and navigation on this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein.

 

The owner of the website may offer services or products that may be subject to specific conditions that, depending on the case, substitute, complete and / or modify these conditions, and about which the user will be informed in each specific case.

 

LANZAROTEGUIDES SL informs the user that the processing of all personal data is done in accordance with the provisions of Organic Law 15/1999, of December 13 on Data Protection and with Royal Decree 1720/2007, of 21 December, which approves the Regulation for the development of the Organic Law 15/1999, of December 13, on the Protection of Personal Data.

 

 

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized data access. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any hiring process or that involves the introduction of personal data will always be transmitted through secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically. Credit card data are entered in a secure page, and that are transferred using SSL

 

Car rental:

 

Confirmations of reservations are immediate. In case of not having the selected model, a similar or superior model will be delivered.

Reservations include the following characteristics:

Unlimited mileage
Local fees
Liability insurance for unlimited amount, bail and legal defense in Spain, as well as damages to third parties, coverage for damage to the vehicle and occupants (contracted with the company Mapfre)
Full insurance only for damage to the vehicle (without deductible)
Additional driver free of charge
Baby chairs, elevators and free baca
Fuel policy:

 

No amount of money is retained for fuel.

The fuel tank must be left as it is delivered at the time of rental.

 

Payment Methods:

 

Payment for the collection of the vehicle in Lanzarote in the official office of CICAR:

Cash, credit or debit card.

 

Cancellations:

No penalty for cancellation.

 

Back to Car rental

 

 Maritime Excursions:

 

All maritime excursions are subject to weather conditions.

In case of having to cancel an excursion due to adverse weather conditions, you can choose to change your excursion for another day that seats are available or request the reimbursement of 100% of the previously paid.

 

Sighting of cetaceans: Conditioned to a minimum of 4 people to make the excursion, in the case of not being able to be done due to lack of participants, 100% of the payment made will be reimbursed.

 

Excursions to Fuerteventura or Excursions from Fuerteventura to Lanzarote:

 

It is essential to carry the ID or passport in force, in case you do not take it at the time of boarding in Ferry it will not be possible to continue the trip and you will have to pay for your own means the return to your accommodation, nor will you receive any refund of the paid for the tour.

 

Land Excursions:

 

The option of camel riding mentioned in all our excursions that visit the south of the island as an extra € 6, is conditioned to the caravan of camels is in the stall of the camels.

If the caravan has to leave the camel's stall due to adverse weather conditions, pests or any other reason. The option of the ride will not be available and there will be no return on the amount of the excursion.

 

 
Ticket package vouchers:
 
It is unmissable to PRINT and present PRINTED in the ticket offices of the tourist centers of Lanzarote the voucher sent by e-mail after making the purchase. Admission to the centers will not be possible if you do not have the PRINT. The company will not be responsible for any damage caused by not following this clear instruction.
 

 

Claims, incidents or complaints:

 

Our main objective is that our client enjoy the maximum of their excursions, for this reason and with the aim of improving our service and solve as agile as possible any incidence or complaint, we put at your disposal a specific mailbox for this purpose.

 

You can also do it by contacting us by phone 928 80 57 79 or directly at the email lanzaroteguides@gmail.com

   LANZAROTEGUIDES S.L

C/ Fray Luis nº 7 Arrecife (Lanzarote)

lanzaroteguides@gmail.com

+34 665 673 604

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